Exchange & Return Policy

RBF Couture puts your satisfaction first. We’ve designed a straightforward, stress-free process for exchanges, returns, and refunds so you can shop with confidence.
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What You Need to Know Before Starting
To begin an exchange or return, you can:
•    Email our support team at rbfcouture@gmail.com
•    Call us at +971 55 833 0937
Please meet these requirements:
Requirements: Details
Tme Window: Exchanges & returns accepted within 14 days from delivery or purchase 
Item Condition: Must be unworn, unused, with original tags attached and in perfect condition
Proof Purchase: Original receipt or order confirmation email required
Defective/Incorrect Items: Photos or evidence needed for damaged, wrong, or incorrectly sized products
Sale Items: Discounted pieces can be exchanged within 7 days — one exchange only

How Exchanges Work
•    Swap for an item of the same value, or pay the difference if upgrading
•    Your new item will be shipped once we verify the returned piece meets all eligibility rules
Shipping Costs:
•    Damaged, wrong, or defective items → We cover delivery fees
•    Change of mind → AED 20 fee applies
Timeline:
•    Exchange processing takes 4–5 business days after warehouse inspection
•    If item is unavailable → You’ll receive a voucher for the same value
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Returns & Refunds
Online Returns apply only to:
•    Defective products
•    Damaged items
•    Incorrect orders sent by us
Refund Process:
1.    Item received at warehouse
2.    Checked against eligibility criteria
3.    Approved within 4–5 business days
Pickup Options:
•    Damaged/incorrect → We pay shipping
•    Change of mind → AED 20 fee charged

Refund Methods:
•    Original payment method
•    Voucher
Order Cancellations:
•    Paid orders not yet shipped OR undelivered orders → 100% refund within 7–14 working days
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Shop confidently with RBF Couture — we’ve got you covered.